Change Log

Last Updated: 10-October-2017

    = 2.9.1 =

  • Bug Fix : Removed agent notes in Conversation History shortcode.
  • Bug Fix : Status change on trigger.

    = 2.9.0 =

  • Bug Fix : Use WordPress Date Format & Zone while sending the email.
  • Bug Fix : Update notification doesn’t have the latest reply when the customer respond through email.
  • Bug Fix : Ticket tooltip left on the screen while navigating the pagination.
  • Feature : Requesting for optional feedback while disabling the plugin.

    = 2.8.1 =

  • Bug Fix : Sending Emails.

    = 2.8.0 =

  • Feature : Date added as a ticket field.
  • Feature : Ticket trash added with restore option.
  • Feature : Print tickets feature added.
  • Enhancement : Ticket count badge added on menu.
  • Enhancement : Option added to make ticket fields mandatory for agents.
  • Enhancement : Option added to make ticket field visible for end-users.
  • Bug Fix : Minor issues.

    = 2.7.0 =

  • Feature : Quick navigation between tickets added.
  • Feature : Added placeholder for the select box.
  • Bug Fix : Fixed EMail Parsing for HTML issue.
  • Bug Fix : Minor issues.

    = 2.6.6 =

  • Bug Fix : Fixed Bootstrap Conflicts.

    = 2.6.5 =

  • Bug Fix : Fixed Imap Library Conflicts.
  • Bug Fix : Fixed Warning in Triggers and Automation.

    = 2.6.4 =

  • Feature : Shortcode to display Existing Tickets directly on the support page. [wsdesk_support display=”check_request”]

    = 2.6.3 =

  • Enhancements : Ticket View UI updates for Agent/Requester.

    = 2.6.1 =

  • Bug Fix : Multiple form fields visibility issue fixed.

    = 2.6.0 =

  • Feature : Option to enable/disable auto send email on ticket creation [WSDesk -> E-Mail -> Support Email (Send auto email on ticket creation)].
  • Feature : Predefined Content Template with flexible use case shortcode.
  • Enhancement : Ticket Link URL .

    = 2.5.0 =

  • Enhancements : Shortcode for Conversation History [Agent Reply Format].
  • Feature : Multiple Form Support Shortcode – [wsdesk_support display=”form” fields=”field_QA87″].

    = 2.4.0 =

  • Enhancements : UI/UX Enhancements.
  • Bug Fix : Ticket Search bug fixed.
  • Enhancement :New Action Bar included.
  • Bug Fix : Ticket Views bug fixed.
  • Feature : Quick Setup Wizard Introduced.
  • Enhancement : Form Settings Modified.
  • Feature : Automatic Support page creation.
  • Feature : Create user on new ticket creation.
  • Feature : Two more capabilities added for WSDesk supervisors.
  • Feature : Email filters can be done by match case.
  • Enhancement :Contents updated.

    = 2.3.0 =

  • Feature : Option to block sending/receiving emails in WSDesk. [WSDesk->E-Mail->EMail Filter & Block]
  • Feature : Customization option for Support form buttons. [WSDesk->Settings->Appearance]

    = 2.2.3 =

  • Bug Fix : CSS issue with button fixed.

    = 2.2.2 =

  • Bug Fix : JQuery Conflict on clicking a button.

    = 2.2.1 =

  • Bug Fix : in_array warning fixed.

    = 2.2.0 =

  • Feature : German,French and Spanish Translation.

    = 2.1.2 =

  • Bug Fix : Issue with Ticket view filtering fixed.
  • Bug Fix : Issue with UTC Timestamp fixed.

    = 2.1.1

  • Bug Fix : Issue with Sorting Algorithm.

    = 2.1.0 =

  • Feature : Sorting Ticket with its last Updated.
  • Feature : Quote the previous reply into the text editor.
  • Bug Fix : Bug Fixes getting content from the direct reply.

    = 2.0.2 =

  • Bug Fix : Updates for vendor related queries and ticket submission form.

    = 2.0.1 =

  • Bug Fix : Bug fix with Cron job.

    = 2.0.0 =

  • Feature : WooCommerce Vendor Support (All Vendor Plugins). 
  • Feature : Reply Textarea changed to Rich Text Editor.
  •  Feature : Google reCAPTCHA added as a ticket field. 
  •  Feature : WooCommerce Vendors can be added as ticket field. 
  •  Feature : Option for default assignee depends on Vendors. 
  •  Feature : Vendors can be added as WSDesk agent or Supervisor. 
  • Bug Fix : Reports page divison by zero error. 
  •  Bug Fix : Satisfaction URL bug fixes. 
  •  Bug Fix : Issue with character escaping. 
  •  Bug Fix : Issue with Triggers. 

    = 1.1.1 =

  •  Bug Fix : Issue with satisfaction feedback.

    = 1.1.0 =

  • Feature : Option to display form on load shortcode => (wsdesk_support display=”form”) .  

    = 1.0.0 =

  • WSDesk Initial Commit.