Change Log

Last Updated: 12-July-2018

    = 3.4.5 =

  • Fixed: Order is showing same for all tickets

    = 3.4.4 =

  • Fixed: WC version lower than v2.7 compatibility issue

    = 3.4.3 =

  • Fixed: Ticket display and Ticket count error
  • Fixed error when no ticket row is given in settings

    = 3.4.2 =

  • Bug fixed for the script tag
  • Feature: Option to show the number of tickets per page is added
  • Not displaying agent mail-id to the user any more
  • Using form_only short code not allowing form to be submitted issue fixed
  • Including Mp3 and Mp4 files
  • Translation added

    = 3.4.1 =

  • Removing change requestor email text box when the text box goes out of focus
  • Requestor email edit link not working when multiple tabs are open issue fixed

    = 3.4.0 =

  • Feature: Change communication e-mail
  • Reply-To feature not working Google OAuth fixed

    = 3.3.9 =

  • Feature: GDPR compliant feedback form

    = 3.3.8 =

  • Bug fix for trigger operation changed to
  • Ticket close button compatibility with Firefox
  • xlsx files now getting uploaded from agent’s side
  • iframe tag is going to be escaped now onwards
  • Performance fix
  • Fixed: Satisfaction survey is showing page not found

    = 3.3.7 =

  • Feature: Default Deep Link
  • Feature: New capability: Merge Tickets
  • Showing log in button for guest users trying to view check request button
  • New trigger action: Add Tags
  • Multiple attachment fields is possible now
  • New Report for satisfaction survey

    = 3.3.6 =

  • Agent will be assigned to an unassigned ticket even when ticket is being submitted without reply
  • Option for choosing between HTML or text
  • Start ticket ID from a specified number
  • Reports based on ticket tags
  • Save Ticket properties when agent is replying
  • Merging tickets feature
  • Triggers with ticket tags in condition not working issue fixed
  • New Trigger and View for Ticket-> Assigned To Current user added

    = 3.3.5 =

  • Autoassign a ticket to the agent responding to a ticket, if it is unassigned
  • Assigning tickets to agent in the tickets table
  • Bulk Edit Tickets from the table
  • Changing label of the ticket from inside the ticket without replying
  • Reports does not shrink with browser window issue fixed

    = 3.3.4 =

  • New Trigger – Ticket Submitted by is added

    = 3.3.3 =

  • New view for forwarded e-mails
  • Fixed multiselect not working properly when editing trigger
  • Cookies will no longer be created for ticket content without any text
  • Fixed HTML content in latest reply shortcode

    = 3.3.2 =

  • [latest_reply] shortcode is added
  • [content] shortcode is now removed instead use [request_description] shortcode
  • Deep link for all views and order of the tickets added
  • Collapse Ticket views is added
  • Trigger scheduling error fixed

    = 3.3.1 =

  • Agent reports can now be viewed for last 30 days and custom range of dates along with the already present last 7 days
  • Delete e-mails from server after importing them
  • New trigger added for assignee change to anyone
  • Moved the placeholders of each field while adding/editing a field as text above the field
  • Reply-To email feature introduced for Google OAuth

    = 3.3.0 =

  • IP Address ticket field is added

    = 3.2.9 =

  • Ticket now gets added to the database before the status is changed

    = 3.2.8 =

  • Fixed : Ticket view is not showing while upgrading from basic to premium

    = 3.2.7 =

  • When ticket is replied through mail then the trigger condition ticket status changed to not working issue fixed

    = 3.2.6 =

  • Manually marking imported mail as read

    = 3.2.5 =

  • wp_mail_from and wp_mail_from_name filter added

    = 3.2.4 =

  • Admin rights cannot be edited anymore
  • CC field added for every ticket

    = 3.2.3 =

  • Incorrect list of rights displaying when managing agents issue fixed

    = 3.2.2 =

  • Typo error in Satisfaction survey fixed
  • Made compatible with previous PHP versions
  • Search bar issue fixed for “;” and “?”
  • Auto suggestion will now show even for the reply area
  • Ticket status ‘changed to’ is now working issue fixed
  • Template not updating the ticket field most of the time issue fixed

    = 3.2.1 =

  • E-mail blocking by subject line feature introduced
  • Editing template content with quotes saved the content with slashes issue fixed
  • JPG extension now added to valid extensions
  • Compatibility for plugin “Knowledge Base for Documents and FAQs”

    = 3.2.0 =

  • Added Factory Reset button
  • After completing Quick Setup wizard, option to go to Settings Page
  • Custom folder for attachments feature added
  • File extension filter added
  • Max file size allowed feature added

    = 3.1.2 =

  • Ticket Raiser: Guest User, now asks registered users to logout
  • Custom shortcode for custom added date field is now working
  • Mandatory for agents field not working issue fixed

    = 3.1.1 =

  • Cannot add more number of select fields issue fixed
  • Reply-to header instead of ‘From’ address will be treated as the email address of the ticket whenever it is ‘Reply-To’ is set

    = 3.1.0 =

  • Slashes appear in template title and content issue fixed
  • Edit HTML button removed from Create Template modal
  • Submit Request button added for [wsdesk_support display=”check_request”] shortcode
  • Logged out users get the option to login now for [wsdesk_support display=”check_request”] shortcode

    = 3.0.13 =

  • Content updated
  • Mobile view fixed

    = 3.0.12 =

  • Default fields lose mandatory aspect once updated issue fixed

    = 3.0.11 =

  • Content updated
  • Guest user redirected to WP login page after submitting ticket issue fixed
  • Office 365 IMAP issue fixed

    = 3.0.10 =

  • Order Price cannot be disabled for admin in Woocommerce setting issue fixed
  • Custom titles in Form Settings issue fixed
  • Multi site compatibility issue fixed

    = 3.0.9 =

  • Fixed: Sending 2 mail issue is fixed
  • Fixed: Receiving email notification from a trigger even when user role is changed to a non WSDESK role is fixed
  • Fixed: Slashes Appear In Subject

    = 3.0.8 =

  • Fixed: Video attachment in agent reply tickets
  • Fixed: Break Line issue in HTML E-mail issue fixed

    = 3.0.7 =

  • Auto suggestion for agents issue fixed
  • Administrator can now edit all users including other administrators
  • Administrator capabilities now get displayed on the agents page

    = 3.0.6 =

  • Removed the error_log
  • Default value issue in edit ticket fields fixed
  • Typo issues fixed

    = 3.0.5 =

  • Typo Issue fixed
  • Empty placeholder in ticket field issue fixed
  • IMAP config error solved
  • Zendesk activation issue solved

    = 3.0.3 =

  • New Ticket Attachment Issue solved
  • Front End Ticket Loading Animation timing chnaged
  • Sending Emails with WPML
  • Trigger Group Condition Issue Solved
  • API Manager Modified
  • Ticket View Issue Resolved
  • Submit Request Functionality Modified. ( After Submit Table will come)
  •  New Form View Added. Shortcode is, display=form_support_request_table
  • Text area stripe issue fixed

    = 3.0.1 =

  • New Filter Added
  • Single Ticket View Implemented
  • New Language File Added DL

    = 3.0.0 =

  • Script issue Fixed
  • Reply to deleted agent trigger issue solved
  • Updated Email issue fixed

    = 2.9.9 =

  • Attachment Issue Solved
  • Translation text domains added
  • Update API Code Added

    = 2.9.7 =

  • Line Break Issue Fixed
  • Bootstrap Name Changed
  • Bug fix on CSS

    = 2.9.6 =

  •  Subject Line Sortcode Feature Implemented
  •  ToolTIps Added
  • Script Placing issue Fixed

    = 2.9.5 =

  •  Bug Fix : Bug Fix on trigger section
  • Update Manager Modified

    = 2.9.4 =

  • Bug Fix : Mobile view not working correctly
  •  Bug Fix : Issue with WSDesk Text Editor
  • Bug Fix : Easily copy E-mail from the agent’s ticket view.

    = 2.9.3 =

  • Nic Edit Library Modified.
  • Add Image inline option available in a text editor.
  • Background Option available in the editor.
  • Bug fix : Text Editor color issue fixed

    = 2.9.2 =

  •  Bug Fix :  Special Character issue Resolved.
  •  Bug Fix : Format Date Issue Resolved.

    = 2.9.1 =

  • Bug Fix : Removed agent notes in Conversation History shortcode.
  • Bug Fix : Status change on trigger.

    = 2.9.0 =

  • Bug Fix : Use WordPress Date Format & Zone while sending the email.
  • Bug Fix : Update notification doesn’t have the latest reply when the customer respond through email.
  • Bug Fix : Ticket tooltip left on the screen while navigating the pagination.
  • Feature : Requesting for optional feedback while disabling the plugin.

    = 2.8.1 =

  • Bug Fix : Sending Emails.

    = 2.8.0 =

  • Feature : Date added as a ticket field.
  • Feature : Ticket trash added with restore option.
  • Feature : Print tickets feature added.
  • Enhancement : Ticket count badge added on menu.
  • Enhancement : Option added to make ticket fields mandatory for agents.
  • Enhancement : Option added to make ticket field visible for end-users.
  • Bug Fix : Minor issues.

    = 2.7.0 =

  • Feature : Quick navigation between tickets added.
  • Feature : Added placeholder for the select box.
  • Bug Fix : Fixed EMail Parsing for HTML issue.
  • Bug Fix : Minor issues.

    = 2.6.6 =

  • Bug Fix : Fixed Bootstrap Conflicts.

    = 2.6.5 =

  • Bug Fix : Fixed Imap Library Conflicts.
  • Bug Fix : Fixed Warning in Triggers and Automation.

    = 2.6.4 =

  • Feature : Shortcode to display Existing Tickets directly on the support page. [wsdesk_support display=”check_request”]

    = 2.6.3 =

  • Enhancements : Ticket View UI updates for Agent/Requester.

    = 2.6.1 =

  • Bug Fix : Multiple form fields visibility issue fixed.

    = 2.6.0 =

  • Feature : Option to enable/disable auto send email on ticket creation [WSDesk -> E-Mail -> Support Email (Send auto email on ticket creation)].
  • Feature : Predefined Content Template with flexible use case shortcode.
  • Enhancement : Ticket Link URL .

    = 2.5.0 =

  • Enhancements : Shortcode for Conversation History [Agent Reply Format].
  • Feature : Multiple Form Support Shortcode – [wsdesk_support display=”form” fields=”field_QA87″].

    = 2.4.0 =

  • Enhancements : UI/UX Enhancements.
  • Bug Fix : Ticket Search bug fixed.
  • Enhancement :New Action Bar included.
  • Bug Fix : Ticket Views bug fixed.
  • Feature : Quick Setup Wizard Introduced.
  • Enhancement : Form Settings Modified.
  • Feature : Automatic Support page creation.
  • Feature : Create user on new ticket creation.
  • Feature : Two more capabilities added for WSDesk supervisors.
  • Feature : Email filters can be done by match case.
  • Enhancement :Contents updated.

    = 2.3.0 =

  • Feature : Option to block sending/receiving emails in WSDesk. [WSDesk->E-Mail->EMail Filter & Block]
  • Feature : Customization option for Support form buttons. [WSDesk->Settings->Appearance]

    = 2.2.3 =

  • Bug Fix : CSS issue with button fixed.

    = 2.2.2 =

  • Bug Fix : JQuery Conflict on clicking a button.

    = 2.2.1 =

  • Bug Fix : in_array warning fixed.

    = 2.2.0 =

  • Feature : German,French and Spanish Translation.

    = 2.1.2 =

  • Bug Fix : Issue with Ticket view filtering fixed.
  • Bug Fix : Issue with UTC Timestamp fixed.

    = 2.1.1

  • Bug Fix : Issue with Sorting Algorithm.

    = 2.1.0 =

  • Feature : Sorting Ticket with its last Updated.
  • Feature : Quote the previous reply into the text editor.
  • Bug Fix : Bug Fixes getting content from the direct reply.

    = 2.0.2 =

  • Bug Fix : Updates for vendor related queries and ticket submission form.

    = 2.0.1 =

  • Bug Fix : Bug fix with Cron job.

    = 2.0.0 =

  • Feature : WooCommerce Vendor Support (All Vendor Plugins). 
  • Feature : Reply Textarea changed to Rich Text Editor.
  •  Feature : Google reCAPTCHA added as a ticket field. 
  •  Feature : WooCommerce Vendors can be added as ticket field. 
  •  Feature : Option for default assignee depends on Vendors. 
  •  Feature : Vendors can be added as WSDesk agent or Supervisor. 
  • Bug Fix : Reports page divison by zero error. 
  •  Bug Fix : Satisfaction URL bug fixes. 
  •  Bug Fix : Issue with character escaping. 
  •  Bug Fix : Issue with Triggers. 

    = 1.1.1 =

  •  Bug Fix : Issue with satisfaction feedback.

    = 1.1.0 =

  • Feature : Option to display form on load shortcode => [wsdesk_support display=”form”] .  

    = 1.0.0 =

  • WSDesk Initial Commit.