Reviews

by Ben on WSDesk
Best support - best WordPress Helpdesk system

WSDesk is by far the best Helpdesk system for WordPress! I love the trigger & automation feature is super powerful! And the support is just awesome!

Thanks Ben!

by graham on WSDesk
No email to Site Owner?

I have to agree with BRUNO and others, a ticket system that does not email the site owner that there is a matter requiring attention is useless. Look forward to doing a higher rating if this is ever resolved.

‘Triggers’ is a premium feature (As mentioned on plugin’s WP page) which among other things would enable you to set up a desired notification to the agent. We have also tried to accommodate a number of other premium features in the free version. We are sorry to know that our Free / Basic version didn’t fit your specific requirement.

Requesting you to reconsider your review because Triggers is not a promised feature of our Free / Basic version.

by Cory Herlihy on WSDesk
Great plugin and Awesome support

If you require a ticket support system to help your customers, then this is the MUST HAVE ticket system. We had a few bumps in the beginning, but with the help of WSDesk support team, we were able to get up and running in no time at all. Plus they quickly added a feature request that my department really needed to help support our customers. I highly recommend this plugin!

by Jeff Bianchi on WSDesk
An Amazingly Easy Solution

I built my website. Attracted customers. Generated revenue. But I was struggling with the best way to provide online support/ticketing to my customers. I looked at several possible solutions before finding WSDesk. What a difference! Easy. Simple. Effective. And I'm thrilled with the support. I highly recommend you give WSDesk a try. You won't regret it.

by Steve on WSDesk
Awesome plugin for work

Beautiful & Simple Interface. Setting are also easy.
The support is very quick. Worth to recommend.

by Andrea Puti on WSDesk
Very Very Excellent Support

excellent support. great plugin. recommended

Thanks Andrea!

by Steve on WSDesk
Great plugin

I've tried nearly every support plugin I could find and uninstalled them one by one when I found one problem after another.Then I came across WSDesk and it was like someone had created the perfect support plugin for my needs. I particularly like the excellence of the overall design, great usability, high coding quality and solid technical support.I had no hesitation in upgrading to the paid version and I expect it to be the technical support foundation of my business for years to come.A well deserved 5 stars. Great job guys and gals!

Thank you Steve 🙂

by H. Hill on WSDesk
Does the job + good service

The plugin works really well. I had some issues with setting up and needed some help with this. The customer service is fast and managed to help me with all the issues I had. Great plugin!

Glad that you liked the plugin. 🙂

by Elia on WSDesk
Wonderful plugin for the job!

Hi there,Just want to give the short review after using the WSDesk for several weeks.I've spend several weeks and tried about 8 support plugins to find the best possible plugin for the job.The WSDesk exceed my expectations and provide the solid foundation for the support on our website!What's really important for us is the fact that their support team is very responsive and willing to help with any request that we have.So I could highly recommend the plugin to anyone who need the best cost efficient and full of necessary features support plugin!Cheers,Keep pushing the boundaries of wordpress-------Sorry for my English, it's not my native language 🙂

Thanks for this wonderful review 🙂


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Average rating:  
 9 reviews
by Ben on WSDesk
Best support - best WordPress Helpdesk system

WSDesk is by far the best Helpdesk system for WordPress! I love the trigger & automation feature is super powerful! And the support is just awesome!

Thanks Ben!

by graham on WSDesk
No email to Site Owner?

I have to agree with BRUNO and others, a ticket system that does not email the site owner that there is a matter requiring attention is useless. Look forward to doing a higher rating if this is ever resolved.

‘Triggers’ is a premium feature (As mentioned on plugin’s WP page) which among other things would enable you to set up a desired notification to the agent. We have also tried to accommodate a number of other premium features in the free version. We are sorry to know that our Free / Basic version didn’t fit your specific requirement.

Requesting you to reconsider your review because Triggers is not a promised feature of our Free / Basic version.

by Cory Herlihy on WSDesk
Great plugin and Awesome support

If you require a ticket support system to help your customers, then this is the MUST HAVE ticket system. We had a few bumps in the beginning, but with the help of WSDesk support team, we were able to get up and running in no time at all. Plus they quickly added a feature request that my department really needed to help support our customers. I highly recommend this plugin!

by Jeff Bianchi on WSDesk
An Amazingly Easy Solution

I built my website. Attracted customers. Generated revenue. But I was struggling with the best way to provide online support/ticketing to my customers. I looked at several possible solutions before finding WSDesk. What a difference! Easy. Simple. Effective. And I'm thrilled with the support. I highly recommend you give WSDesk a try. You won't regret it.

by Steve on WSDesk
Awesome plugin for work

Beautiful & Simple Interface. Setting are also easy.
The support is very quick. Worth to recommend.

by Andrea Puti on WSDesk
Very Very Excellent Support

excellent support. great plugin. recommended

Thanks Andrea!

by Steve on WSDesk
Great plugin

I've tried nearly every support plugin I could find and uninstalled them one by one when I found one problem after another.Then I came across WSDesk and it was like someone had created the perfect support plugin for my needs. I particularly like the excellence of the overall design, great usability, high coding quality and solid technical support.I had no hesitation in upgrading to the paid version and I expect it to be the technical support foundation of my business for years to come.A well deserved 5 stars. Great job guys and gals!

Thank you Steve 🙂

by H. Hill on WSDesk
Does the job + good service

The plugin works really well. I had some issues with setting up and needed some help with this. The customer service is fast and managed to help me with all the issues I had. Great plugin!

Glad that you liked the plugin. 🙂

by Elia on WSDesk
Wonderful plugin for the job!

Hi there,Just want to give the short review after using the WSDesk for several weeks.I've spend several weeks and tried about 8 support plugins to find the best possible plugin for the job.The WSDesk exceed my expectations and provide the solid foundation for the support on our website!What's really important for us is the fact that their support team is very responsive and willing to help with any request that we have.So I could highly recommend the plugin to anyone who need the best cost efficient and full of necessary features support plugin!Cheers,Keep pushing the boundaries of wordpress-------Sorry for my English, it's not my native language 🙂

Thanks for this wonderful review 🙂